How to Cancel Amazon Prime and Get a Refund (2026 Guide)

You check your bank statement and see a massive $139 annual charge-or a sneaky $14.99 monthly fee-for Amazon Prime. You don’t want it, you don’t need it, and you want to know how to cancel Amazon Prime and get a refund immediately.

Amazon does not make canceling easy. They hide the “End Membership” button behind multiple menus and will repeatedly ask if you are absolutely sure you want to leave.

Here is the exact step-by-step process to navigate the cancellation maze, alongside the official 2026 policy on whether you will actually get your money back.

1. The Amazon Prime Refund Policy

Before you click cancel, you need to know if you are eligible for a refund. Amazon’s system calculates refunds automatically based on your recent activity.

• The Full Refund: If your credit card was charged for the renewal, but you have not used any Prime benefits (no free shipping, no Prime Video, no Amazon Music) since the charge went through, you are eligible for a full refund of the membership fee.
• The Prorated Refund: If you paid for a full year ($139) but only used the benefits for two months, Amazon will often issue a prorated refund. They will calculate the value of the months you didn’t use and return that exact amount to your bank.
• No Refund: If you are on a month-to-month plan and you used Prime delivery yesterday, you will not get a refund for the current month. Your membership will simply stay active until the final day of your billing cycle and then shut off.

2. How to Cancel Amazon Prime (Desktop & PC)

If you are using a computer, follow these exact steps to bypass the hidden menus:

1. Go to Amazon.com and log into your account.
2. Hover your mouse over the Account & Lists menu at the top right of the screen.
3. Click on Prime Membership from the dropdown list.
4. Look at the top right corner of the Prime page and click the Manage Membership tab.
5. Click on Update, cancel and more.
6. Click the End membership button.

3. How to Cancel Amazon Prime on the Mobile App

If you are using your smartphone, the button is hidden in a different location:

1. Open the Amazon Shopping app and tap the Profile icon (the person shape) at the bottom.
2. Tap on Your Account.
3. Scroll down to the “Account Settings” section and tap Manage Prime Membership.
4. Tap the Manage membership drop-down menu at the top of the screen.
5. Tap Update, cancel and more.
6. Tap End membership and follow the prompts to confirm.

4. Where is My Refund?

Once you successfully click “End Now,” Amazon will immediately send you a cancellation confirmation email. If you were eligible for a full or prorated refund, the exact refund amount will be stated in that email.

The money will be sent directly back to the credit or debit card that was originally charged.

• The Waiting Game: Amazon processes the refund on their end within hours, but your bank will hold the funds. Read our exact timeline breakdown in How Long Does Amazon Refund Take? so you know exactly which day the cash will appear in your account.

5. Did You Get a Weird “Student” Charge?

If you are trying to cancel because you saw a mysterious discounted charge on your card, you might have been accidentally enrolled in a promotional account. Check our guide on the Amazon Prime Student Charge to see how to remove educational billing blocks.

Summary: Securing Your Cancellation

To cancel your Amazon Prime account successfully:

1. Navigate to the Manage Prime Membership page.
2. Click End Membership.
3. Click through all the warning screens until you see the final confirmation.
4. Check your email to verify your refund amount.

If you cancel your account but notice two identical charges on your bank statement instead of a refund, don’t panic. Read our guide on the Amazon Double Charge Glitch to clear your bank statement.